KeptRing

First you tell KeptRing about your shop: services, service area, hours, time zone, emergency rules and where leads should go. Setup takes about 30 minutes of your time.

Next you pick a ready-made script for your trade, add your details and hear it on a test line. Calls to the test line send you a real lead email, so you can confirm delivery before going live.

Then you turn on conditional call forwarding, using the steps KeptRing emails for your phone provider. From then on, calls you miss during business hours are answered; after-hours answering is optional.

Finally, after every answered call, a lead summary with the caller details, the problem, urgency and a transcript when available arrives in your inbox. You call the customer back and quote the job yourself.

• •Answers in Your Company Name - Discloses that it is a virtual assistant at the start of every call and adds a recording notice where the law requires it. It answers inbound calls only, in English.
• •Job Detail Capture - Collects name, callback number, address, the problem, urgency and preferred timing on every missed call.
• •Locked Safety Script - Gas or CO calls are told to leave the building and call 911 or the gas utility; downed lines, sparking or injuries are told to get to safety and call 911. It gives no troubleshooting and is not an emergency service.
• •Lead Emails with Urgency - Every answered call becomes an email lead summary with urgency marked and a transcript when available; text notifications are listed as coming soon.
• •No Promises on Your Behalf - Set up never to guess a price, promise an arrival time or claim to be human, and never to log into your Google Ads or LSA account.
• •First-Month Guarantee - If the first paid month brings fewer than 3 real leads, that month's plan fee is refunded automatically, or on request within 30 days, once per business.

KeptRing is for owner-operators and small crews in the trades who miss calls while on the job, especially garage door and pest control companies, and HVAC, plumbing and electrical shops that pay for Google Local Services Ads leads. It suits businesses that want missed calls answered and written up but prefer to handle quoting and scheduling themselves.

Plans differ only in answered minutes per line: Starter at $149 a month covers about 100 calls, Pro at $249 about 200, and Crew at $449 about 400, with extra minutes at $0.40. A 14-day trial costs $49 and is credited to the first month. It does not yet book jobs, transfer calls, text callers or answer in Spanish, so businesses that need live transfers or calendar booking will need a different service for now. It is a new company, and says so on its own site.