About Kustomer IQ
Kustomer IQ is a customer service AI platform that helps support teams automate responses, route tickets, and improve service efficiency. Customer support involves handling numerous tickets and inquiries of varying complexity. Kustomer IQ applies AI to automate routine support, suggest responses, and route tickets to appropriate agents. The platform learns from support interactions, improving automated response quality over time. For support teams seeking efficiency improvements, Kustomer IQ provides AI-powered support infrastructure.
How It Works
Using Kustomer IQ involves connecting your support system and configuring knowledge base. The AI learns from your support interactions and knowledge base. Incoming tickets are analyzed, with suggestions for automation or routing. Routine issues are handled automatically, complex issues route to humans. Agents receive AI-suggested responses and knowledge base recommendations. Performance analytics show efficiency improvements.
Core Features
Ticket Automation automatically handles routine support requests without agent intervention.
Smart Routing routes tickets to appropriate agents based on expertise and content.
Response Suggestions provides AI-suggested responses to support inquiries.
Knowledge Integration learns from knowledge base and support interactions.
Analytics provides metrics showing support efficiency improvements.
Learning improves automation and suggestions based on support interactions.
Who This Is For
Kustomer IQ serves support teams seeking to reduce response time and improve efficiency. Organizations wanting to automate routine support without reducing quality. Teams scaling support without proportionally increasing headcount. Any business focused on improving support team productivity.
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