KonnectBot
AI live chat for sales and support in one inbox
About KonnectBot
KonnectBot is an AI-powered live chat platform that combines sales and support in a single shared inbox. Its AI assistant answers routine questions instantly and drafts replies for agents, then hands off to a human with full conversation context when a request needs a personal touch. The problem it solves is the gap between slow, understaffed support and expensive always-on teams: customers expect fast answers at any hour, but staffing live agents around the clock is costly, and generic chatbots frustrate people when they cannot escalate. KonnectBot keeps the AI on the repetitive queue so human agents spend their time on the high-value conversations that actually move deals.
The platform is built with ecommerce in mind. It connects to Shopify and WooCommerce so agents can look up orders, inventory, and customer history without leaving the chat, and on paid tiers customers can complete payments in the same thread while card details stay with the payment provider. Messaging is omnichannel - web chat, Facebook Messenger, and Instagram DMs all land in one inbox - and live translation lets agents and visitors converse comfortably across languages. Departments and a visual automation flow builder route conversations to the right team, and an analytics layer tracks response times, satisfaction, and conversion so managers can see exactly what their team is handling.
A business installs the web chat widget on its site and connects any messaging channels and stores it uses. When a visitor starts a conversation, the AI assistant responds immediately, answering routine questions from the business knowledge base, qualifying the lead, and, where relevant, offering to book a demo or send a payment link. If the conversation needs a person, it escalates to a human agent with the full history preserved, so the customer never repeats themselves. Agents work from a shared inbox with AI-drafted replies, live translation, and store context on hand, and can take payments directly in the thread on Pro and Enterprise. Automation flows built in a visual editor handle greetings, qualification, handoffs, and follow-ups so repetitive paths run consistently, and an Android agent app lets the team stay responsive away from the desk.
- •AI Assistant with Human Handoff - Routine questions are answered automatically with no lag, and complex issues escalate to a human agent with full context preserved, so customers get fast answers without losing the personal touch.
- •In-Chat Payments - On Pro and Enterprise, customers pay in the same thread, with card details staying with your payment provider rather than passing through the chat.
- •Shopify and WooCommerce Integration - Agents see real-time order tracking, inventory, and customer history inside the chat through official Shopify and WooCommerce connections.
- •Omnichannel Messaging - Web chat, Facebook Messenger, and Instagram DMs arrive in one shared inbox so no channel is managed separately.
- •Live Translation and Departments - Messages translate on the fly for cross-language conversations, and smart routing sends each chat to the right department, with 5 departments on Pro and 20 on Enterprise.
- •Analytics and Automation - Dashboards track response times, satisfaction, team performance, and conversion, while a visual flow builder automates greetings, qualification, and follow-ups, with CSV export and webhook sync to Snowflake or BigQuery.
KonnectBot is built for ecommerce stores on Shopify and WooCommerce that want order-aware support and in-chat payments without stitching together separate tools, and for small sales teams that need 24/7 coverage without hiring overnight staff. B2B SaaS, healthcare clinics, education providers, travel and hospitality operators, and professional-services firms use its departments and routing to send conversations to the right specialist. Multilingual and cross-border businesses rely on live translation to serve customers in their own language, and growing teams use the analytics and automation flows to keep response quality consistent as volume rises. The 14-day no-card trial lets any team try it live the same day.
