Chatsy
AI customer support platform with live chat
About Chatsy
Chatsy is an AI customer support platform that builds agents grounded in your own help content, then answers customer questions across chat, mailbox, and knowledge-base channels. It connects to a broad catalog of 39 models (GPT, Claude, Gemini, Llama, Mistral, DeepSeek, and more), crawls your site to learn your content, and routes unresolved conversations to your team inbox with human handoff. The goal is to deflect routine questions with accurate, sourced answers while keeping a person in the loop for anything the AI cannot confidently resolve.
Chatsy's model is capacity-based rather than opaque: you pick your expected monthly AI replies and the model your agent uses, and the pricing page shows exactly which plan covers that volume before checkout. Responses cost between 1 and 10 credits depending on the model, and workspace credits reset monthly, so heavier models on higher volumes map to higher tiers. A free plan with 40 monthly credits and no credit card lets teams test an agent on their own help content first.
You create an agent, then feed it your help content by crawling your full site and adding knowledge bases, mailboxes, and up to a set number of custom actions per agent. The agent answers customer questions from that content, and when a conversation is unresolved it hands off to your team inbox. Each AI response consumes credits based on the model used (1 credit for lighter models like GPT-4o Mini up to 10 for Claude Fable 5), and your plan includes a monthly credit allowance that resets each cycle. Chatsy blocks a new AI response when it would exceed the workspace allowance, so costs stay bounded; you upgrade or wait for the reset. The pricing estimator multiplies your expected replies by the model cost to recommend the right plan, and paid checkout and subscription management run through Stripe.
- •Answers From Your Content: Full-site crawling and knowledge bases ground the agent in your own documentation, with sources behind its answers.
- •39 Models: Choose from GPT, Claude, Gemini, Llama, Mistral, and DeepSeek variants, with per-response credit costs from 1 to 10.
- •Live Chat and Human Handoff: Route unresolved conversations to your team inbox, with AI reply drafts to speed up human responses.
- •Mailboxes and Ticketing: Connect mailboxes and manage support tickets alongside live chat in one workspace.
- •Capacity-Based Plans: Set your monthly reply volume and model, and see exactly which plan covers it before you pay.
- •Custom Actions: Give each agent custom actions to do more than answer, within per-plan limits.
Chatsy is built for support teams and small-to-midsize businesses that want to deflect routine tickets without losing the human safety net. Startups and solo operators use the free plan to test an agent on their help center before committing. Growing SaaS, e-commerce, and service teams use Standard and Pro for higher reply volumes, multiple mailboxes and knowledge bases, and branding removal. Because plans are sized by AI reply volume and model choice, teams can match spend to actual support load rather than guessing. Regulated and higher-touch sectors (healthcare, financial services, real estate) are called out as target solutions, using human handoff to keep sensitive conversations supervised. If you want an AI support agent grounded in your own content, with live chat and human handoff and predictable capacity-based pricing, Chatsy is aimed at you.
Pricing
- Free$0/mo
- Hobby$40/mo
- Standard$150/mo
- Pro$500/mo
- EnterpriseContact sales
From the vendor pricing page, 2026-09-25
