SkipCalls

Getting started happens in the web app or the mobile app. You enter your website or Google listing, answer a few guided questions about your business, and pick a voice. SkipCalls writes the receptionist instructions from your answers, and you can then customize greetings, business hours, services, the details to collect from callers and the things it should never say.

Next you decide how calls reach it. With call forwarding you keep your existing number and forward missed or after-hours calls to the AI, so it only picks up when you are busy or choose not to answer. Alternatively you can use a SkipCalls number as your business line and let the AI answer every call around the clock. Known spam numbers are filtered before your phone rings.

When a call comes in, the receptionist handles the conversation. It answers questions from your business knowledge, takes messages, collects the intake fields you defined, checks open slots and books appointments on your calendar during the call. For urgent situations it can warm-transfer the caller to a teammate after briefing them, or trigger an instant call to the right person. If it does not know an answer, it politely takes a message.

After the call you receive an instant notification with what the caller wanted, plus a transcript and summary. Contacts and call notes land in the built-in CRM and can sync to your external CRM, Zapier or webhooks. From the dashboard you can also reply to texts, review recordings and run outbound call campaigns.

• •Human-sounding voice receptionist - Answers every call 24/7 with a calm voice chosen from more than 20 voices, including newer natural voices that handle interruptions gracefully. Voice cloning lets the receptionist speak in your own voice from a short sample, and known callers are greeted by name. It detects the caller's language and switches automatically, even mid-call, while a real-time supervision check watches each call so important steps are not skipped.
• •Appointment scheduling and intake - Finds open slots and books directly into Google Calendar, Outlook, Apple Calendar, Calendly, Cal.com, TidyCal, Housecall Pro, Square and similar tools, with availability sync, conflict detection and time zone support. Custom intake fields capture the information you need to quote a job, and every call is checked against them so nothing is left out.
• •Spam blocking and call routing - A spam filter covering roughly 9 million known spam numbers stops robocalls and scammers, while people saved in your contacts always get through. A Skip AI list sends chosen family and friends straight to your voicemail with the message written out. Warm or cold transfers brief your teammate before connecting, and post-call dispatch calls the right person when something is urgent.
• •Multichannel receptionist - The same receptionist answers text messages from your business knowledge and can book by text, replies to customer emails or drafts them for your approval, and talks to visitors through a website chat widget. Conversations are tagged by topic, and the Messages inbox offers suggested replies or drafts written from your instructions.
• •Transcripts, built-in CRM and integrations - Every call produces a searchable transcript and summary, and each contact gets a single timeline of calls, texts, appointments and files. Contacts and call notes sync to Salesforce, HubSpot, Jobber, GoHighLevel and kvCORE, while Zapier, Make.com, Slack, Discord, Telegram and custom webhooks push call data anywhere. Custom agent functions let the receptionist look things up in any API mid-call, and data exports to CSV, JSON and Excel.
• •Outbound campaigns, skills and AI assistant access - A guided campaign builder runs calling lists with scripts, scheduling, pacing, retries and per-contact results, and anyone who asks not to be called again is never called again. Skills let you write the steps for a tricky call type once, such as a leak after hours or a quote request, and the receptionist follows them every time. You can also connect ChatGPT, Claude or Grok to your account to check calls and manage the receptionist in plain words.

SkipCalls is aimed squarely at small and owner-operated businesses that live on the phone but cannot always pick it up. Home service trades such as plumbers, electricians, HVAC technicians, landscapers, sprinkler and lighting installers and general contractors are the clearest fit: they are often on a job when a new customer calls, and a missed call can mean a lost repair or remodel. The calendar and field-service integrations, including Housecall Pro and Jobber, are built around that workflow.

Appointment-driven businesses such as dental offices, salons, clinics and restaurants can use it for after-hours answering, overflow coverage during busy periods and booking requests outside opening hours. Professional services such as accountants, mortgage brokers, real estate agents and home inspectors can use it to qualify leads and capture intake details before calling back.

Businesses running paid ads that drive phone calls benefit from having every call answered and logged, since an unanswered call from an ad is wasted spend. Teams that want more than a single phone line can use the Growth and Business plans for multiple AI agents and numbers, API access, webhooks and CRM sync, and Spanish-speaking or multilingual customer bases are covered by automatic language detection. Owners who would rather not pay for a human answering service billed by the minute will find the flat subscription easier to budget, and developers can connect their own AI agents through the MCP-based agent connection.