Deacon
AI support agent for founders
About Deacon
Deacon is an AI customer support agent built for founders and small teams who handle their own support, with a deliberately narrow promise: answer customers from your own documentation, in seconds and in their language, and when the docs do not cover a question, say so instead of inventing an answer. The worst thing a support bot can do is make up a refund policy in front of a customer, and Deacon is designed around not doing that - it replies only from the passages it finds in your content, usually with a link to the page the answer came from, and when it cannot, it asks for the visitor's email so nobody hits a dead end. The second half of the pitch is just as important: every question Deacon hears becomes insight, grouped into ranked topics that show founders what customers are stuck on and what they want next.
What makes Deacon distinct is its focus on the solo-founder reality rather than enterprise help-desk complexity. There are no flows or decision trees to build, every feature is included on every plan (even the free one), and a single line of script puts it on your site. It learns from four kinds of source - your website, uploaded files, pasted text and the answers you write to questions it missed - so the more you answer, the less it needs you. The same script that powers the chat also captures website analytics, so support and visitor data live together.
Setup takes a few minutes. You sign up with email or Google (the free plan needs no card), give Deacon your website so it learns from your main pages automatically, or upload files and paste in text, then paste one script line before the closing body tag or hand the install prompt to your coding agent. Once live, Deacon answers visitor questions from your content in seconds, in whatever language they wrote in, usually linking to the source page. When a question falls outside your docs, it tells the visitor honestly and captures their email, and you get notified so you can reply from the dashboard - your words appearing back in the visitor's open chat. Each answer you write is saved into Deacon's knowledge, so a question you answer once is handled automatically from then on. Behind the scenes every conversation is logged word for word and grouped into topics ranked by how many people asked, and the dashboard surfaces what stands out.
- •Answers From Your Docs Or An Honest "I Don't Know" - Replies only from passages in your own content, links to the source page where it can, and admits uncertainty rather than hallucinating a policy or feature.
- •Four Knowledge Sources - Learns from your website, uploaded files (PDF, Word, Markdown, text, CSV, HTML), pasted text and the answers you write to missed questions, retraining when a page changes.
- •Ranked Topic Insights - Groups every question into topics with counts and types (how-to, feature request, bug, pricing), so you see what customers need and what to build next.
- •Human Handoff - When Deacon cannot answer, it captures the visitor's email and notifies you; you reply from the dashboard and your words appear in their chat if it is still open.
- •Multilingual Replies - Answers in the language the visitor wrote in without any extra setup, from the same documentation.
- •Built-In Website Analytics - The same install script tracks visitors, sources, goals and funnels, so customer questions and site behavior sit in one place.
Deacon is squarely aimed at founders and small teams running their own support without a dedicated help desk or an engineer on call. It fits SaaS founders whose repeat questions have started eating into build time, indie makers who want 24/7 answers from their docs without building decision trees, and small product teams that want to learn what customers are stuck on from grouped, counted topics. The forever-free plan with no card suits very early products testing the waters, Starter fits a live product whose questions are adding up, and Growth suits a busier product with a team sharing replies. Because it answers strictly from your own content and is built for self-serve simplicity, it is a weaker fit for large support organizations that need deep ticketing workflows, complex routing, SLAs and multi-team escalation - Deacon trades that depth for honesty, speed and insight that a small team can actually run.
