Forethought

Forethought is an AI customer support platform that helps teams automate support tasks, categorize tickets, and improve support efficiency. Customer support teams handle numerous tickets of varying complexity. Forethought applies AI to automate routine support tasks, categorize tickets by topic and urgency, and provide agent assistance. The platform identifies which tickets can be automatically resolved, routes tickets to appropriate agents, and provides knowledge base suggestions. For support teams, Forethought improves efficiency and first-response quality.

How It Works

Using Forethought involves connecting your support platform and providing knowledge base information. The AI analyzes incoming tickets, identifying routing, categorization, and automation opportunities. Routine tickets are handled automatically, while complex issues route to appropriate agents. Agents receive AI-suggested knowledge base articles and response templates. Performance analytics show improvement metrics and opportunities.

Core Features

Ticket Automation automatically handles routine support requests without agent intervention.

Smart Routing routes tickets to appropriate agents based on expertise and content.

Knowledge Suggestions provides relevant knowledge base articles and response templates to agents.

Categorization intelligently categorizes tickets by topic, urgency, and type.

Analytics provides metrics showing support efficiency improvements.

Who This Is For

Forethought serves support teams reducing handle time and improving first-response quality. Customer support operations looking to automate routine tickets. Teams scaling support without proportionally scaling headcount. Any business wanting to improve support team efficiency.