Chatsy
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From the Chatsy blog
Published by Chatsy, not by us. Every card opens the original post.
AI Chatbot Evaluation and Testing: A Support Team Playbook for 2026
How to evaluate a customer support chatbot before launch using a 25-question golden set, four scoring dimensions, and the right tooling stack.
chatsy.appAI Chatbot Pilot Program: A 4-Week Plan That Doesn't Fail
Most chatbot pilots stall because there is no scope, no success criteria, and no kill switch. This is the four-week plan that fixes all three.
chatsy.appAI Chatbot Prompt Injection Defenses in 2026: What Works, What Does Not
Prompt injection is the #1 OWASP GenAI risk. Air Canada, DPD, Microsoft, and Bing all got bitten. Here is what actually defends a support chatbot in 2026.
chatsy.appB2B vs B2C AI Chatbots: Different Patterns for Different Customers
B2B chatbots talk to logged-in users with complex workflows. B2C chatbots handle anonymous visitors asking simple questions. The design decisions diverge from day one.
chatsy.appChatsy vs Fin AI in 2026: Per-Resolution Pricing vs Predictable Plans
Intercom's Fin charges $0.99 per AI resolution on top of seats. Chatsy is flat. Honest comparison with real cost math at 500, 1,500, and 5,000 resolutions.
chatsy.appChatsy vs Maven AGI in 2026: Mid-Market Help Center AI vs Self-Serve SMB
Maven AGI is a serious mid-market play backed by Lux and M13. Chatsy is the saner pick for smaller teams. Honest comparison with pricing, fit, and tradeoffs.
chatsy.appChatsy vs Sierra AI in 2026: When the $5B Enterprise Pick is Overkill
Sierra AI is genuinely the best enterprise AI agent. For Fortune 500 with seven-figure budgets. For SMB and mid-market, Chatsy is the saner pick.
chatsy.appLong Context vs RAG for Customer Support in 2026: When Stuffing the Prompt Beats Retrieval
Claude 4.5 has 200k context. Gemini 2.5 hits 2M. Some teams are killing RAG and stuffing everything in. Here is when that actually works for support.
chatsy.appMigrating from Zendesk to an AI-First Platform: A 2026 Playbook
A real step-by-step guide to leaving Zendesk. What to export, what doesn't port, what the API limits look like, and how to avoid downtime.
chatsy.appMultimodal AI in Customer Support: What's Real in 2026
Vision, voice, and screen-sharing models are in production for support. Here's what actually works, what is still hype, and what it costs per interaction.
chatsy.appAI Search vs Traditional Search for Help Centers: Which Wins in 2026
Semantic AI search vs keyword search for docs and support. Real costs, latency, and the four scenarios where each one wins.
chatsy.appAI Agents vs Chatbots in 2026: What's the Real Difference?
Chatbots respond. Agents take action. The terminology is a mess. Here's how to tell them apart and pick the right one for your use case.
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