Tidio

You create an account, install the chat widget with a plugin for Shopify, WordPress or another platform, and customise it in the admin panel. Your team answers chats, tickets and social messages from one inbox in the browser, desktop app or mobile app. If you add Lyro, it learns from your FAQs, website and help center articles and replies on its own, passing a conversation to a person when it is unsure. Analytics then show how your team, Lyro and Flows are performing.

• •Live Chat - A website chat widget with live typing preview, a real-time visitors list, saved replies, multilingual greetings and in-widget video calls.
• •Help Desk Inbox - Answer live chat, email, WhatsApp, Instagram and Messenger conversations and manage tickets from a single dashboard.
• •Lyro AI Agent - Replies from your verified store and help center data, says when it does not know and hands the conversation to your team with full context.
• •Flows - No-code automations that open the chat on triggers such as exit intent or cart events, collect lead data and recommend products.
• •Shopify Actions - Edit, cancel or refund Shopify orders and preview customer carts without leaving the Tidio inbox.

Online store owners use it to answer shoppers in real time and recover abandoned carts. Small support teams use the shared inbox to handle chat, email and social messages in one place. Teams with many repetitive questions add Lyro to resolve them automatically. Larger operations that want custom AI deployment and dedicated support are steered to the sales-led Plus and Premium plans.