Chatbase

You add data sources, write instructions, pick a model and set guardrails, Procedures and Actions, all without code. Before going live you run saved test scenarios and read the full trace behind each answer, including what was retrieved and which Action was called. You then publish the agent to chat, email, voice, WhatsApp, Slack and other channels. Analytics on resolution rate, escalations, topics and sentiment show what to fix, and an edited instruction applies from the next conversation.

• •Procedures - Multi-step workflows written in plain language, such as a returns flow, that the agent follows step by step with Actions built in.
• •Actions and Integrations - The agent looks up orders, updates records, creates tickets and triggers workflows in tools like Stripe, Shopify, Salesforce, Zendesk and HubSpot, or a custom API.
• •Widgets - Agents can reply with interactive components such as order status cards or buttons instead of plain text.
• •Helpdesk - A shared inbox where AI and human agents work from the same conversation, with escalation that carries the full context and customer details.
• •Testing and Analytics - Saved test scenarios you re-run after every change, plus resolution, escalation, topic and sentiment reports broken down by channel.

Customer support teams use it to resolve repeat questions around the clock and pass the rest to their helpdesk. Sales teams deploy a sales agent to qualify leads, answer pricing questions and book demos. Product teams use it for in-product guidance. With paid plans starting at $150 a month, it suits businesses rather than hobbyists.