Robylon

You connect your knowledge sources and the tools your team already uses, such as Slack, email, Zendesk, Freshdesk or Zoho Desk. Robylon's agent then answers incoming conversations on each channel, looks up the relevant records and completes actions like order changes or refunds. Escalations land in Robylon's inbox for live agents, and analytics show coverage and resolution times.

• •Omnichannel AI Agent - One agent handles email, chat widget, WhatsApp and voice phone calls with the same knowledge base and actions.
• •Knowledge Base Tools - Knowledge base gap detection, clustering and a testing suite help you find and fix missing answers.
• •Helpdesk Integrations - Connects to Freshdesk, Zendesk, Zoho Desk, MS Teams, Google Sheets and custom APIs on higher plans.
• •Human Handoff Inbox - Escalated conversations go to live agent seats in Robylon's inbox with context already gathered.
• •Analytics and Insights - Chat and voice analytics dashboards plus AI recommendations show what the agent resolves and where it struggles.

E-commerce and subscription support teams use it to resolve order, delivery and billing questions without a human. Growing companies use the free plan to test an AI chat widget before scaling up. Larger organizations can bring their own LLM and get SSO and audit logs on Enterprise.