Intercom
A complete system for human and AI customer service
About Intercom
Intercom is a customer service platform that combines a full helpdesk with Fin, its own AI agent, in a single system. Fin answers customers across chat, email, phone, Slack and other channels, and when it needs an approval or a piece of information it asks a teammate and then finishes the conversation itself. Because Fin and the human team share the same inbox, customer record and knowledge, every conversation your agents handle teaches Fin something new, and the gaps it finds are surfaced so they can be closed.
You start a 14-day free trial, no card required, and connect your channels: the Messenger for your website or app, email, phone and others.
Next you train Fin on the knowledge you already have, such as help center articles and internal content, then teach it your processes and policies. AI-driven Simulations let you test fully simulated customer conversations from start to finish before Fin goes live on harder, multi-step queries.
Once live, Fin answers customers across every connected channel.
- •Fin AI Agent - Resolves customer conversations across chat, email, phone, Slack and more, with customizable tone and answer length and the ability to take actions on external systems.
- •Simulations and Training - Train Fin on your knowledge, processes and policies, then test it against fully simulated conversations before it handles complex queries.
- •Copilot 2 in the Inbox - A personal AI assistant for human agents that works proactively, connects to the tools they use and takes care of admin without leaving the inbox.
- •Omnichannel Inbox and Ticketing - One ticketing system for customer issues, back-office collaboration and tracker tickets for widespread problems, with workflows, round robin assignment and SLAs on higher plans.
- •Help Center and Proactive Support - A public, multilingual help center plus in-context automated messages, banners and tooltips that reduce support volume before customers ask.
Intercom suits support teams that want AI to resolve most conversations while keeping humans in the loop for the rest. Startups and small businesses can start on the Essential plan with the Messenger, shared inbox, ticketing and Fin, and qualifying early-stage startups can apply for a large discount. Growing support teams benefit from Advanced, with workflow automation, multiple team inboxes and a multilingual help center.
Pricing
$29 - $139/mo
Discounted on the vendor page, no end date given
- Essential
$39$29/mo - Advanced$99/mo
- Expert$139/mo
- Fin AI Agent (standalone)Contact sales
