CallRail

CallRail is a call intelligence and tracking platform that records, analyzes, and provides insights from business phone calls. Customer conversations on calls contain valuable information about needs, objections, preferences, and feedback, yet this information is often lost or inaccessible for learning and improvement. Sales teams, customer support teams, and businesses depending on phone interactions lose opportunities to analyze conversations, identify training needs, and improve performance without systematic call analysis. CallRail addresses this by recording business calls, providing automatic transcription and analysis that extracts insights from conversations. The platform integrates with business phone systems, automatically capturing calls without requiring manual recording. Call recordings and transcripts become searchable, allowing review of conversations relevant to specific topics, customers, or situations. CallRail generates performance insights identifying patterns in successful and unsuccessful calls, helping teams improve outcomes. For businesses where phone conversations are critical to revenue and customer satisfaction, CallRail provides intelligence to optimize these interactions.

How It Works

Using CallRail involves setting up call forwarding through the platform, which handles recording, transcription, and analysis automatically. When customers call business numbers routed through CallRail, conversations are recorded with full transcription generated automatically. You can search recordings and transcripts for calls involving specific topics, customers, products, or outcomes. The platform analyzes calls, identifying sentiment, key topics discussed, objections raised, and other conversational elements. Performance dashboards show call metrics including volume, duration, outcomes, and trends. Call recordings and transcripts help identify top performers' techniques, coaching needs for struggling team members, and process improvement opportunities.

Core Features

Automatic Call Recording captures all business calls routed through the platform with minimal setup.

AI Transcription generates accurate, searchable transcripts of all recorded calls.

Call Analysis and Insights analyzes conversations to identify key topics, sentiment, objections, and performance patterns.

Search and Accessibility enables searching across all call recordings and transcripts for calls involving specific customers, topics, or outcomes.

Performance Analytics provides dashboards showing call metrics, team performance, and trend analysis.

Integration with Business Systems connects with CRM platforms and business tools to enrich call data with customer and interaction context.

Coaching and Quality Management enables call review, scoring, and identification of coaching needs for team development.

Who This Is For

CallRail serves sales teams analyzing customer calls to understand needs, objections, and successful closing techniques. Customer support teams improving service quality and identifying coaching needs. Businesses where phone sales are critical to revenue. Marketing teams tracking which campaigns drive phone calls and analyzing call quality. Any business conducting important conversations over the phone that wants to learn from and improve those conversations.