Hermes
The operating platform for AI voice agencies - your brand, your margins
From the Hermes blog
Published by Hermes, not by us. Every card opens the original post.
CNN: $893M AI Voice Scams — Your Agency's Move
CNN reported $893M in AI voice cloning scams against Americans. Here's how it changes the trust equation for AI voice agencies — and what your prospects will ask you Monday morning.
buildwithhermes.comSynthflow Then Vapi — The Enterprise Stack Pivot
First Synthflow announced the $230M-sized BPO case study and pivoted up-market. Now Vapi raised $50M at $500M to chase enterprise. The mid-stack is collapsing under agencies' feet.
buildwithhermes.comVoice Agency Scaling: What Breaks at Client #5
Three clients is a hobby. Five is a business. But the duct-tape stack that got you to three breaks at five. Here's what specifically snaps and what to do about it.
buildwithhermes.comVapi KB Not Loading? The Trieve Workaround
Vapi's knowledge base intermittently fails to load for thousands of agency operators. Here's the Trieve-direct workaround that restores reliability.
buildwithhermes.comBig Tech Voice AI War: What It Means for Agencies
Google, Apple, and Microsoft just declared war on voice AI. Here's what that means for the agency operator running 8 clients today.
buildwithhermes.comRetell: 31 Outages in 11 Months — Fallback Plan
Retell shipped 31 outages in 11 months. What an agency's fallback architecture should look like when your voice API can't be trusted.
buildwithhermes.comVapi vs Retell for Agencies: Both Are Infra
Vapi and Retell are infrastructure tools. Neither is an agency platform. Here's what that distinction actually costs you per month per client.
buildwithhermes.comSynthflow Cancellation: How to Get Off Cleanly
Synthflow's cancellation flow is hostile by design. The 14-day migration playbook to get out without losing your clients or your sanity.
buildwithhermes.comSynthflow Chose Enterprise — Agencies Left Behind
Synthflow's 8x8 BPO deal signals where they're going: enterprise. Here's what that means for the 50,000 agencies on their platform today.
buildwithhermes.comGHL Voice AI vs Hermes: 8 Things GHL Won't Do
GoHighLevel ships voice AI in 2026 but eight critical agency workflows still don't exist. Hermes built every one.
buildwithhermes.comA2P 10DLC Survival Guide for Voice Agencies (2026)
Carrier filtering is now real-time. A2P 10DLC compliance is no longer optional for voice agencies. The 2026 survival guide.
buildwithhermes.comTCPA After Lowrey v. OpenAI: What Must Change
Lowrey v. Twilio/OpenAI cracked platform liability open. The FCC AI consent rule is in force. $500–$1,500 per call, no cap. The 12-point compliance audit.
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